Temp Case Tracker
Position: Temporary Case Tracker
Department: Case Management Unit
Job Description:
Case Tracker plays a crucial role in coordinating patient appointments and support patient care services. Case trackers’ roles are to ensure patients turn up for their treatment and appointments by coordinating and following up timely and closely.
Job Responsibilities:
- Identify patients who have defaulted on appointments and develop suitable action plans.
- Conduct telephonic triaging to assess and identify patient needs.
- Schedule patient appointments accurately within the system.
- Close service gaps by ensuring prompt follow-up on missed appointments and fostering patient engagement.
- Provide crisis advice when necessary, during patient interactions.
- Handle all calls professionally and courteously.
- Manage enquiries and handle difficult calls related to patient appointments.
- Communicate clearly and effectively with both internal teams and external customers.
- Utilize various IT systems efficiently to perform daily tasks.
- Maintain accurate records of patient interactions and appointment statuses.
Requirements:
Competency
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Service-oriented, confident and have a passion for helping others
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Good communication and interpersonal skills
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Contact Center / Healthcare experience will be an advantage.
Educational and Professional Requirements
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At least GCE ’O’ Level or equivalent with customer service experience.
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Proficient in Microsoft Office applications.
About IMH:
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.