Sr Patient Service Associate

MAJOR DUTIES AND RESPONSIBILITIES
(A) SPECIFIC

1. Receive and manage admission and transfer request from the following sources:

• Acute & Emergency Department
• Specialist Outpatient Clinics
• Elective Admissions (From Patient Service Centre)
• Same Day Admissions (From Major Operating Theatres, Day Surgery Operating Theatres, Cardio Vascular Centre, Endoscopy Centre and Renal Centre)
• YCH and other healthcare institutions
• Inpatient ward

2. Perform bed allocation according to prioritization matrix in adherence to discipline, ward class, infection control policy and patients' care needs.
3. Create admission line in systems for direct admission.
4. Maintain overview of ward discharges and transfers by:
   •  Following up on time of discharge
   • Following up on pending issues preventing immediate discharge or transfer of patient
   • Combing wards for discharge status and communicate timely discharge
     information to BMU counter
5. Assist ward nurses' actualization of admissions, discharges, and transfers in systems during non-office hours and/or when ward PSA is not available
6. Work in collaboration with ward nurses in blocking beds for infection control or maintenance and ensure timely release of beds
7. Work with ward nurses to resolve bed allocation issues or challenges.
8. Monitor and update bed status at regular timings via various modes of communication.
9. Coordinate ambulance transport for patient.
10. Manage patients at discharge lounge.
11. Attend to enquiries courteously and professional Iy.

(B) ADMINISTRATIVE AND MENTORSHIP

12. Participate in UATs.
13. Assist Supervisor in monitoring of bed situation, resolving BMU issues and escalate issues to Supervisor and Executive whenever necessary.
14. Conduct mentorship for new staff.
15. Assist Supervisor in ensuring PSAs are sent for appropriate training courses according to LNA.

(C) GENERAL

16. Maintain confidentiality of patient's information.
17. Maintain and upkeep the cleanliness and tidiness of the BMU counter.
18. Ensure the counter equipment are in good working condition:

• Fax and photocopy machine
• Computers and laptops
• Telecommunication devices including desk phone, cordless phone, duty mobile phone

19. Assist in collating data for statistics purposes.
20. Demonstrate good interpersonal and communication skills with internal and external stakeholders.
21. Work with other service providers and departments in the discharge of their duties.
22. Adhere to the hospital's and department's standards in the discharge of their duties.
23. Participate in corporate events whenever necessary.
24. Undertake other duties as assigned by Supervisor, Executive, Senior Executive or Manager

JOB REQUIREMENTS

(A) EDUCATION. TRAINING AND EXPERIENCE

• Minimum GCE 'N' I '0' Level with least 5 years relevant working experience in hospitality or healthcare industry
• GCE 'A' I NITEC with relevant working experience in hospitality or healthcare industry
• Higher NITEC (prior relevant working experience an advantage)
• Pleasant personality with passion for service excellence
• Good communication and interpersonal skills
• Working knowledge of computer
• Willing to work 3 rotating shifts, on weekends and public holiday