Sr Patient Service Associate

As a Senior Patient Service Associate, you will be expected to deliver friendly, efficient customer serviec and create a warm and welcoming atmosphere for all of internal and external customer / patients witht he key aim of providing excellent patient care.

Roles and Responsibilities

• Oversees the smooth and efficient running of the clinic services
• Attends to patients' enquiries and provide any clarifications
• Follow up on doctors' and patients' requests
• Manages patients' appointment listing and calling patients
• Reviews and ensures sufficient manpower coverage within clinics daily
• Assists in delegation of staff duties
• Orientates and trains new joinees
• Monitors clinic queue, consultation waiting time and intervene with service recovery
• Collates clinic stocks, stationery and office consumbles
• Assists in chaperone, translation and financial counselling
• Assists in management of Fall Risk and Fast Track patients
• Assists in registration
• Assists in clinic surveys with PR department
• Serves in relevant committee as assigned
• Ensures general housekeeping and cleanliness is maintained
• Drive quality improvement efforts, eg 6S
• Assists Snr PSA counter in mentoring and guiding new staff
• Assists in reports and other administrative routines
• Performs other duties as assigned by the Asst / Clinic Operations Executive

Requirements

• Preferably GCE ‘N’ Levels or equivalent
• Proficient in Microsoft Office
• Good communication skills
• Possess a non judgmental attitude
• Preferably 3 years working experience in service industry
• Experience in customer service / healthcare industry will be an advantage