Sr Patient Service Associate / Patient Service Associate

Institution:  National Skin Centre
Family Group:  Ancillary


As a Patient Service Associate, you will be expected to deliver friendly, efficient customer serviec and create a warm and welcoming atmosphere for all of internal and external customer / patients witht he key aim of providing excellent patient care.


Roles and Responsibilities

  • Receive and screen patients arriving at the clinic
  • Perform full process of registration, administration and make appointments for patients
  • Prepare referral letters and main proper filing system for scanned documents
  • Provide excellent service standards and assistance to patients
  • Perform counter and medical record duties
  • Answer and handle telephone and upfront enquiries
  • Undertake any other duties as assigned



  • Minimum GCE ‘N’ Levels or equivalent
  • Computer literate
  • Good communication skills
  • Good attending skills, typing and computer skills. Possess a non judgmental attitude
  • Experience in customer service / healthcare industry will be an advantage