Sr Patient Service Associate / Patient Service Associate

As a Patient Service Associate, you will be expected to deliver friendly, efficient customer serviec and create a warm and welcoming atmosphere for all of internal and external customer / patients witht he key aim of providing excellent patient care.

Roles and Responsibilities

• Receive and screen patients arriving at the clinic
• Perform full process of registration, administration and make appointments for patients
• Prepare referral letters and main proper filing system for scanned documents
• Provide excellent service standards and assistance to patients
• Perform counter and medical record duties
• Answer and handle telephone and upfront enquiries
• Undertake any other duties as assigned

Requirements

• Minimum GCE ‘N’ Levels or equivalent
• Computer literate
• Good communication skills
• Good attending skills, typing and computer skills. Possess a non judgmental attitude
• Experience in customer service / healthcare industry will be an advantage