Sr Patient Service Associate (based at Queenstown polyclinic)

Position: Sr/ Patient Service Associate

Department: Ambulatory Services

Job Description:

Patient Service Associate plays a crucial role in facilitating patient care and administrative functions, ensuring that patients receive timely and efficient services while maintaining a high standard of customer service.

Job Responsibilities:

1. To provide clerical and operational support
2. Reception services including patient registration, scheduling appointments, billing, enquiries, and reporting.

Requirements:

Competency

1. Service-oriented, confident and have a passion for helping others.
2. Good communication and interpersonal skills
3. Comfortable to work in a clinic setting located at Queenstown Polyclinic.

Educational and Professional Requirements

1. GCE ‘N’/’O’ Level or Diploma holder
2. Proficient in Microsoft Office applications
3. Able to work flexible start time from 8am, 8.30am, or 9am with latest end time at 6.30pm

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.