Sr Patient Service Associate, Bed Management Unit

The Senior Patient Service Associate will be responsible in providing service assistance to patients, nurses, and other Patient Service Associates (PSA) in

the area of admission and transfers, which primarily includes, but not limited to bed allocation, fielding internal enquiries on bed status and other administrative and counter duties.

DEPARTMENT FUNCTION(S)

1. Major Duties and Responsibilities

(A) SPECIFIC

            1. Receive and manage admission and transfer request from the following sources:

        i. Acute & Emergency Department

        ii. Specialist Outpatient Clinics

        iii. Elective Admissions (From Patient Service Centre)

                    iv. Same Day Admissions (From Major Operating Theatres, Day Surgery Operating Theatres, Cardio Vascular Centre, Endoscopy Centre, and Renal Centre)

        v. YCH and other healthcare institutions

        vi. In patient wards

2. Perform bed allocation according to prioritization matrix in adherence to

discipline, ward class, infection control policy and patients' care needs.

3. Create admission line in systems for direct admission.

4. Maintain overview of ward discharges and transfers by:

    i. Following up on time of discharge

                ii. Following up on pending issues preventing immediate discharge or transfer of patient

                iii. Combing wards for discharge status and communicate timely discharge information to BMU counter

            5. Assist ward nurses' actualization of admissions, discharges, and transfers in systems during non-office hours and/or when ward PSA is riot available.

6. Work in collaboration with ward nurses in blocking beds for infection control or

maintenance and ensure timely release of beds.

7. Work with ward nurses to resolve bed allocation issues or challenges.

8. Monitor and update bed status at regular timings via various modes of

communication.

9. Coordinate ambulance transport for patient.

           10. Manage patients at discharge lounge.

           11. Attend to enquiries courteously and professionalIy.

(B) GENERAL

12. Maintain confidentiality of patient's information.

13. Maintain and upkeep the cleanliness and tidiness of the BMU counter.

14. Ensure the counter equipment are in good working condition:

i. Fax and photocopy machine

ii. Computers and laptops

iii. Telecommunication devices including desk phone, cordless phone, duty

mobile phone

15. Assist in collating data for statistics purposes.

16. Demonstrate good interpersonal and communication skills with internal and

external stakeholders.

17. Work with other service providers and departments in the discharge of their

duties.

18. Adhere to the hospital's and department's standards in the discharge of their

duties.

19. Participate in corporate events whenever necessary.

20. Undertake other duties as assigned by Supervisor, Executive, Senior Executive

or Manager.

EDUCATION. TRAINING AND EXPERIENCE

• Minimum GCE NY '0' Level with at least 3 years relevant working experience in

hospitality or healthcare industry

• GCE A' I NITEC (prior relevant working experience an advantage)
• Pleasant personality with passion for service excellence
• Good communication and interpersonal skills
• Working knowledge of computer
• Willing to work 3 rotating shifts, on weekends and public holidays