Sr Patient Service Associate, Ambulatory Services

Position: SR/Patient Service Associate/Executive

Department: Ambulatory Services

Job Description:

Patient Service Associate plays a crucial role in facilitating patient care and administrative functions, ensuring that patients receive timely and efficient services while maintaining a high standard of customer service.

Job Responsibilities:

1. To provide clerical and operational support
2. Reception services including patient registration, scheduling appointments, billing, enquiries, and reporting.

Requirements:

Competency

1. Service-oriented, confident and have a passion for helping others.
2. Good communication and interpersonal skills

Educational and Professional Requirements

1. GCE ‘N’/’O’ Level or Diploma holder
2. Proficient in Microsoft Office applications
3. Able to work staggered working hours to follow clinic opening hours
   1. 7.45am-5.15pm
   2. 8.00am-5.30pm
   3. 8.30am-6.00pm
   4. 9.00am-6.30pm
   5. 9.30am-7.00pm
4. Open to travel to cover IMH clinics at following locations (Outram - Health Promotion Board/ Queenstown Polyclinic & Geylang Polyclinic) when necessary

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.