Sr / Patient Information Associate
Institution:
Institute of Mental Health
Family Group:
Ancillary
Responsibilities
- Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
- Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
- Performs administrative duties such as filing referral documents, department’s records, updating rosters and department statistics reports
- Performs other duties assigned by supervisor
Requirements
- A/Diploma levels or equivalent with call centre, patient care/customer service experience
- Possess good communication and interpersonal skills
- Applicants with previous experience in call centre are welcome to apply
- Willing to do shift work (Morning shift: 7am-2pm, Mid shift: 2pm-9pm, Night shift: 9pm-7am)