Sr Patient Information Associate (Office Hour)
Position: Sr/ Patient Information Associate
Department: Contact Centre
Job Description:
Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.
Job Responsibilities:
- Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
- Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
- Performs administrative duties such as filing referral documents, department’s records, updating rosters and department statistics reports
- Performs other duties assigned by supervisor
Requirements:
Competency
- Service-oriented, confident and have a passion for helping others.
- Good communication and interpersonal skills
Educational and Professional Requirements
- Applicants with previous experience in call centre are welcome to apply
- Able to do coverage when need arises after office hours till 9pm and on weekends
About IMH:
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.