Sr Manager

Institution: National Healthcare Group

Family Group: Administration

Job Purpose

As a member of NHG’s Clinical Transformation Department, the Manager/ Senior Manager will facilitate and coordinate initiatives relating to strategic clinical planning and evolution of care delivery models, with focus on (1) improving access to care to ensure that patients receive timely services and have an enhanced overall experience, (2) advancing clinical excellence across NHG and (3) enhancing awareness to strengthen communication and engagement with patients, residents, and partners.

As one of three public healthcare clusters in Singapore, NHG is entrusted to serve and meet the healthcare needs of about one-third of national population which amounts to around 1.5 million residents. Faced with a rapidly ageing population, workforce and talent crunch, increasing pressure due to rising healthcare cost while operating under a new capitation funding model, achieving our objectives demands a can-do spirit and a collective “Business Unusual” mindset.

To this end, the Manager / Senior Manager is expected to be a good team player, reliable, resourceful and responsive. He/ She will interact closely with stakeholders across various functions and institutions of NHG, as well as external stakeholders such as the Ministry of Health (and its agencies), government entities and other partnering healthcare providers/ professionals.

MAJOR DUTIES & RESPONSIBILITIES

Areas of Responsibility	Percent of Time Spent	Measurement Criteria
Engage and manage stakeholders effectively to:- facilitate and coordinate strategic development & planning Support the execution of initiatives, and Steer efforts that align with the team and organisation’s priority areas, driving towards achieving collective targets. Provide analytical insights derived from reports to enhance department knowledge and facilitate informed decision-making.	50%	Demonstrates ability to engage collaboration among different stakeholders, steer efforts towards delivering the desired outcomes.
Manage entire project or programme, from initial concept development through to successful deployment.	50%
Secretariat functions to Steering Committees/ Taskforce	25%	Effective meeting management with clear and accurate meeting minutes and tracked action items
Supervisory leadership Provide guidance and support to team members in their care. Conduct timely evaluations of staff performance. Foster staff development and lead by example to cultivate a unified “One NHG” mindset.	10%	Demonstrate positive contributions to staff development
Other Responsibilities To undertake any other duties assigned by the Reporting Officer or Counter-signing Officer.	5%	Demonstrate responsiveness, reliability, and ability to multi-task effectively.

JOB REQUIREMENTS

(a) Education/Training/Experience

- Minimally a relevant bachelor’s degree

- A minimum of 7 years of working experience in the healthcare sector, or at least 3 years of relevant working experience in either healthcare strategic/corporate planning and governance, clinical operations or patient care processes.

- Experience in managing projects or programmes involving diverse groups of stakeholders and healthcare system/service transformation.

- Strong operational and administrative skills with good understanding of core functions such as process improvement, data analysis and performance management.

(b) Personal Attributes

- Independent, dynamic, self-directed, and result-oriented

- Excellent stakeholders’ engagement, communication, and interpersonal skills

- Analytical, adaptable, and able to work across diverse teams.