Sr Executive

The Senior/Executive will provide operations and administrative support for NHG’s Assessment & Shared Care Team (ASCAT NHG). ASCAT is a multi-disciplinary, adult community psychiatric team that aims to bridge mental health care between the community and the hospital.

The staff will play an integral role in supporting capability building and clinical services for community mental health in the Central-North region of Singapore. The role will involve partners/stakeholder engagements (which could include government agencies, multi-disciplinary teams (MDT) within NHG, and community partners across various health and social care settings) and implementation of services, programmes or initiatives.

 RESPONSIBILITIES

• Perform required administrative tasks and support, co-ordinate and ensure efficient and smooth day-to-day operations of zonal ASCAT, which includes but not limited to scheduling of trainings and case discussions between community partners and clinicians, preparation of key documents and logistics, facilitating ad-hoc queries and requests from zonal ASCAT and/or ASCAT partners, and secretariat support

• Work with internal & external stakeholders/partners to execute care models/flows, with a focus on resident/patient-centricity and continuity of care across different stages of a resident life journey and various care settings (e.g. hospital, primary care & community)

• Develop/review/revise workflows, processes, policies and all work documents e.g., guidelines, work instructions, forms and ensure they are integrated, efficient and aligned with the relevant (clinical and non-clinical) governance framework/principles for Business-As-Usual (BAU) operations and during critical incidents and/or national emergencies such as pandemic outbreaks, ensuring optimal operational efficiency and where required, implement strategies to improve service and quality standards.

• Support ASCAT NHG in establishing network with other stakeholders like community partners to build collaborative partnerships and enhance care and support for clients and caregivers

• Provide fund administrative support by managing financial resources, ensuring accurate allocation, tracking of funds across stakeholders and reporting of outcomes, in compliance with organisational policies and funding requirements.

• Prepare performance and claims reports for ASCAT NHG to ensure timely submission of key performance indicators and budget/resource utilisation

• To lead/execute the development of enablers to drive efforts to improve capabilities of community care sector collaborators & share best practices and harness digital technologies or quality improvement methodologies to improve care integration.

JOB REQUIREMENTS

Education / Training / Experience

• Possess a recognised degree in any discipline, with at least 1 - 2 years of working experience preferred.

• Practical knowledge and experience in community care and/or mental health sector(s) will be an added advantage.

Attributes

• Possess excellent communication (spoken and written), interpersonal and co-ordination skills, resourceful and able to work in ambiguous situations with a can-do attitude.

• Possess a positive, proactive working attitude and able to multi-task and manage various tasks/projects concurrently with specific timelines.

• Strong project management and administrative skills also required, together with, good critical thinking and problem-solving abilities.

• Enjoy working in a dynamic environment both independently and as a team player, with good organizational skills.

• Proficient in full suite of Microsoft Office tools - Microsoft Excel, Word, PowerPoint.