Sr / Executive Asst (ROI), Health Information Service (Contract)

Job Description:

This role is under the Release of Information (ROI) team.

The Challenges 

• Receive and attend to the internal/external parties at the counter.
• Attend and advise Medical Report/Records query by requestor.
• Assist in postage of consolidated acknowledgement letter and official receipt.
• Assist in extending the dateline of the Medical Report/Medical Records as and when required.
• Replying to external queries in relation to application of Medical Report.
• Open and sorting of incoming mails and faxes.
• Receiving of any documentation send by internal staff or Courier Services.
• Handle returned cases from department & Clinic.
• Following up with the Clinic on the appointment scheduled for Workman Compensation/Specialist Medical Report/Objection.
• Manages the MRO hotline, attend to requestor query pertaining to Medical Report request.
• Call back the list given by Contact Centre for AM/PM Process and close of Records request.
• Follow up and process on Inter-hospital loan received and forwarded to the other institution.
• Tagging of the internal/external emails received in common email.
• Assist Executive in any adhoc task required.

Requirements

• Diploma in Business or any similar field
• 1-3 years of relevant experience in administration 
• Meticulous, responsible and possess strong communication skills