Sr Executive, Technology Strategic Planning & Integration

Reporting to Assistant Director, the candidate will take on digital patient experience portfolio, looking into the maximization of digital tools to deliver a positive digital patient experience.

The incumbent will be tasked to: -

• Map out the digital tools currently available for patients/visitors (end user) in inpatient and outpatient setting.
• Design a study on end under sentiments, needs and challenges in the use of digital tools as part of their hospital experience.
• Do a horizon scan and ideation exercise to propose digital tools that would benefit patients based on the surveys/ observations.
• Apply user experience design considerations to propose how the digital tools can be incorporated along the patient journey.
• Consider other enablers that would help support the utilization and adoption of digital tools and propose resourcing channels.
• Propose KPIs and produce a cost benefit analysis of the use of digital tools in enabling patient experience.

Requirements

• User Experience Design / Design Thinking experience would be beneficial
• Work independently and in teams, with strong organisational and time management skills.
• Excellent written and verbal communication skills.