Sr/ Executive, NurseFirst (Contract till 31 Mar 2025)

Broad Function

The NurseFirst (formerly known as Community Helpline and Triage (CHaT)) Senior/Executive, Operations/Outreach is a hybrid role that will support its programme lead and represent WH Pre-Hospital team in the conceptualization, planning, execution and reporting of outreach activities related to various community health initiatives, and work towards expansion, while maintaining smooth operations of the NurseFirst Helpline.

Key Responsibilities and Duties

1. Drive awareness and uptake of the NF helpline by developing and executing a strategy for online and offline outreach and engagement. The scope of activities includes but is not limited to: virtual/physical/hybrid engagements, roadshows, interviews, seminars, and exhibitions. Being able to incorporate up-to-date channels such as social media will be integral.

2. Responsible for coordination with internal and external stakeholders on pre-post event details, such as event venue, logistics, procurement, event-related enquiries leading up to the roll-out of actual event, and ensure smooth completion of the events, and subsequent follow-up and reporting.

3. Perform the role of community partner liaison for WH NF, maintain close relationships with social partners, community service providers, commercial entities, and residents. Expand NF publicity efforts to publicity channels managed by community partners

4. Support Corp Comms in the development of overall NF marketing strategy, brand direction and creatives. Design and enhance existing promotional materials (e.g. posters, slides, collaterals, games/events). Proactively develop improvement plans on publicity campaigns based on ground feedback

5. Apply understanding of the end-to-end work processes of NF service and operational needs of NF triage team, create linkages between the delivery of service and publicity efforts, ensuring that they are catered to the localized community.

6. Ensure the smooth operation of the Nurse-led telephone triage project. Troubleshoot operational, hardware, and software issues that may arise. Liaise between stakeholders (e.g. IT, Contact Centre, vendors) to resolve issues.

7. Coordination of training - Organise relevant training for current and new hires, track training requirements.

8. Coordinate and plan expansion of the scope of the service as it scales, including forming partnerships, facilitating discussions, and basic project management. This includes budgeting for projects, leading meetings, and chasing timelines.

1. Data management, analysis, and reporting, including managing data requests, data collection, data extraction, and first-level analysis of operational and clinical data.

10. Any other administrative or secretariat duties as assigned by the reporting officer, supervisor, or head of department.

Job Requirement

Education / Training / Experience

a. Degree in Communications, Marketing, Events Management, Sports Science, Nutrition, Health and Wellness is advantageous.

b. 1-3 years of marketing experience is preferred, however fresh graduates are welcome to apply with a passion for marketing and publicity and/or internship experience are also welcome to apply.

c. 4-6 years of marketing experience is preferred for Senior Executive position.

d. Experience in campaign publicity/outreach, events planning, especially in a community setting is preferred.

e. Good proficiency in MS Office applications

Professional License (if any)

NIL

Attributes

a. Understanding of marketing principles and social media platforms

b. Strong interest in healthcare and outreach work.

c. Effective communication and interpersonal skills

d. Ability to work independently and show initiative

e. Can-do attitude

f. Enjoys working in small teams

Others

a. Preferably fluent in at least 1 mother tongue language or dialect to communicate with non-English-speaking residents

b. Successful applicants will be asked to provide examples of past content or campaigns that they have run.

Please be informed that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), JobStreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), Singapore Nurses Association (sna.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencieswill be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.