Sr Executive, Bed Management

Reporting to the Manager, the Senior Executive will ensure a safe and smooth Operations Command Centre operations which include the core function/operations of Bed Management (BMU). Continuously improve Bed Management & Operations Command Centre operations and processes.

MAIN DUTIES AND RESPONSIBILITIES

SPECIFIC 

Bed Management & Operations Command Centre Operations

• Play a key co-ordination role in the effective utilization of all types of key resources such as bed/related resources, constantly matching demand and supply. The person will be a link with the various departments such as Emergency Department, BMU, Clinics, the Wards and Medical teams to ensure the efficient and effective flow of patients in the hospital. 
• Monitor and co-ordinate flow including admission and discharges to maximize beds usage and optimize resources.
• Implement escalation policy to ensure appropriate management of patient flow through the hospital.
• Provide statistics and reports to Management and other related departments.
• Implement contingency and business continuity plans effectively.
• Maintain an effective communication system for staff and colleagues from various departments in the hospital.
• Attend to queries and complaints.
• Lead and facilitate staff in enhancing work processes.
• Any other duties or projects assigned by Management.

Improving Hospital / Department Operations

• Work with BMU Operations Manager and as a team to implement systems and procedures to ease flow / capacity constraints and leverage on operations tools and IT to optimize resource allocations.
• Perform regular analysis on flow / bed management related matters and propose relevant recommendations and enhancements
• Suggest and implement improvements to raise productivity and achieve faster, better, affordable and safer patient care. 
• Develop and review Job Instructions and Job Improvements for department processes.
• Participate in quality improvement and operationalisation projects.
• Promote Hospital / Department improvement initiatives and establish collegiality and effective teamwork.

Staff Management

• Assign staff’s duties, plan roster and ensure optimal staffing level.
• Lead staff in the implementation of hospitals’ policies and development plan.
• Communicate and disseminate relevant information to staff.
• Identify training needs of staff and send staff for appropriate training to enhance staff’s competency and development.
• Manage operative staff performances.
• Upkeep the team spirit, camaraderie and morale in executing various responsibilities
• Counsel and discipline staff on disciplinary issues when necessary.
• Orientate new staff to facilitate a smooth integration to existing team. 

Documentation

• Ensure all relevant forms, documents and data are properly kept, filed and disposed of in accordance to hospital policies.
• Ensure records are maintained and data collated for submission to Management, MOH and other relevant parties.
• Document the various OCC / BMU procedures.