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Sr Asst Manager

Institution:  National Healthcare Group
Family Group:  Administration
  1. Job Purpose

 

As a member of NHG’s Clinical Transformation Department, the Executive/Senior Executive will play an integral role in NHG’s clinical transformation, which entails supporting strategic clinical planning and care delivery model evolution towards

(1) Improving Access to Care to ensure that patients receive timely services and have an enhanced overall experience, and

(2) Advancing Clinical Excellence (selected NHG Cluster Anchors / Institutes and Specialties) across NHG

 

The primary responsibilities and duties include (a) translating extracted data to insights, (b) developing slides (narrative), (c) capturing notes of meetings (essence) (d) supporting administrative/logistics arrangements (e) assisting GCMB (Clinical) or Director, CT in calendar management. 

 

Towards the above intent, he/she will interact closely with clinical leaders (GCMB / CMBs / HODs etc) and administrative leaders (COOs, HODs etc) across various functions and institutions of NHG, as well as external stakeholders such as the Ministry of Health (and its agencies), government entities and other partnering healthcare providers/professionals.

 

  1. SCOPE

                             

This Job Position

 

Position of Staff reporting direct to This Job Position

 

Job Band

Number of Staff

Direct Reporting Staff

NIL

NIL

Indirect Reporting Staff

NIL

NIL

Total

 

 

 

  1. Operating network & COMMUNICATION

Internal Parties

Shared Interest

Diverse Interests

Pls Tick either one
  1. NHG HQ
  • NHG Executive Group, NHG Clinical Board secretariat
  • NHG Health Services & Outcomes Research
  • Group Digital Health / Clinical Informatics
  • Group Finance; Group Human Resource
  • Group Corporate Communications; Group Planning
  • Group Education; Group Research; Group Quality
  • Group Nursing; Group Allied Health, Group Pharmacy etc

√

 
  1. NHG Steering Committees
  • Access to Appropriate Care Steering Committee
  • Collaborative Care Steering Committee
  • One Service Experience Steering Committee
  • Integrated Care Programmes’ Steering Committees etc

√

 
  1. Population Health Campus

(incl NHG Polyclinic, NHG Pharmacy, NHG Diagnostic)

√

 
  1. Acute Health Campuses (Novena, Yishun, Woodlands)

√

 
  1. Specialty Hospital/Centres (IMH, NSC, NCID)

√

 
  1. Other NHG entities (e.g. CHI)

√

 

External Parties

 

 
  1. MOH, MOHT, ALPS, Synapxe etc

√

 

 

  1. MAJOR DUTIES & RESPONSIBILITIES

 

 

Areas of Responsibility

Time Spent

Measurement Criteria

1a*

i.  Support the development of NHG Centres/Institutes, partner stakeholders to translate strategic priorities into action plans.

 

75%

Team player – collaborates and get buy-in from multi-stakeholders.

ii. Support the development of clinical projects across NHG by conducting change management and partnering stakeholders to achieve common action plans.

 

iii. Establish various platforms between primary care providers and specialists by connecting stakeholders (internal and external) to achieve common outcomes.

 

iv. Conduct market research and data extraction to support access to care and clinical excellence developments.

Resourcefulness and attention to detail.

v. Collate key information across cluster stakeholders and translating into reports for timely updates to senior management. 

Strong organisation, written skills, attention to detail and timely follow-up

1b*

Secretary Support

  • Provide secretarial and administrative support such as managing calendars, scheduling meetings, event, dinner engagement, overseas travel schedule and itineraries
  • Support by liaising with clinical department(s), when required (e.g. clinical duties)

2

Undertake other tasks as assigned by Reporting Officer.

25%

* Items 1a and 1b are the primary responsibilities, each accounting for up to 75% of time commitment. Item 1b will be on a rotational basis, after which the scope of work will revert to Item 1a.

 

  1. JOB REQUIREMENTS

Overall, the Executive / Senior Executive is expected to be a good team player, reliable, meticulous and responsive.

 

    1. Education/Training/Experience
    1. A bachelor’s degree in any discipline.
    2. Relevant experience in Healthcare, Project Management and Data Analytics will be an added advantage.

 

(b)  Personal Attributes

    1. Possess a positive and proactive working attitude.
    2. Independent and adaptable to a fast paced and dynamic environment.
    3. Possess good communication/interpersonal and coordination skills; resourceful.
    4. Proficient in full suite of Microsoft Office tools – (e.g., Word, Excel and Powerpoint).

 

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