Sr/ Asst Manager, Office of Clinical Informatics

Position: Assistant Manager/Senior Assistant Manager

Department: Office of Clinical Informatics

Job Description:

IMH is seeking an NGEMR Report Builder to support the hospital’s clinical and operational data needs using the Next Generation Electronic Medical Record (NGEMR) system. This role involves designing, developing and maintaining reports, dashboards and analytics solutions using Epic reporting tools. A critical part of the role involves actively engaging end‑users, facilitating requirement‑gathering discussions, and working closely with NHG counterparts and technical teams to ensure that data needs are fully understood and translated into effective reporting solutions. You may also be assigned additional duties by the Reporting Officer.

Job Responsibilities:

• To build reports (Epic Reporting Workbench (RWB), Dashboards, SQL-based tools, and other NGEMR reporting functions) and propose solutions to support data needs for the departments within IMH and NHG cluster. The goal is to grow NGEMR it into an information hub where all relevant environmental information and hospital reports can be obtained in a timely, accurate and reliable manner.

• To work closely with business partners at HQ-level and IMH business process owners, by facilitating, reviewing and streamlining reporting requirements to ensure information gaps are addressed. You will be required to go through the necessary NGEMR/EPIC trainings and certifications to build the needed reports in NGEMR. You may have the opportunities to be trained to build in other EPIC modules.

• To explore, facilitate, assess and pilot new technologies and their relevance to the business, as assigned by superiors.

Requirements:

Competency

1. Strong verbal and written communication skills, especially in facilitating discussions with diverse stakeholders.
2. Excellent analytical skills with attention to detail and accuracy.
3. Ability to independently drive tasks and projects to completion.
4. Strong teamwork skills and ability to work collaboratively across departments and clusters.
5. Comfortable managing stakeholders and resolving conflicts in requirements.
6. Ability to work effectively in a fast-paced healthcare environment.

Educational and Professional Requirements

1. Preferably Bachelor’s degree in IT, Computer Science, Engineering, Statistics, Data Analytics or related fields
2. Strong proficiency in programming, in particular Structured Query Language (SQL).
3. Experience working in a hospital’s information services/business reporting department, EPIC certifications, or prior experience with NGEMR/EPIC will be an added advantage.

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.