Sr Asst Manager, Digital Enablement
NHG Vision: Adding years of healthy life
CHI Mission: Driving innovation for systems change
The Centre for Healthcare Innovation (CHI) is committed to catalysing and driving innovation for systems change in healthcare, thereby adding years of healthy life. Built on the foundation of co-learning and collaboration, CHI’s core is in facilitating innovation through its suite of platforms and programmes. CHI has built a dynamic network of local and international partners who are dedicated to fostering innovation, creating thought leadership, co-building initiatives to inculcate and embed a culture of innovation within healthcare. We spearhead innovation by driving the adoption of the CHI Innovation Cycle, care and process redesign and in the use of technology. CHI leads transformation at the care, systems and ecosystem levels to achieve better health and healthcare.
About the Digital Innovation Office (DIO)
The Digital Innovation Office (DIO) under the Centre for Healthcare Innovation (CHI) drives NHG Health’s digital transformation across three key platforms: Digital Hospital, Digital Community, and Health Empowered by AI Launchpad (HEAL).
DIO’s mission is to enable transformation and deliver impact by supporting institution-led platforms that advance workforce and care transformation. Through collaborative programmes and partnerships, DIO serves as a catalyst for AI adoption at scale and digital innovation across hospitals and community care.
JOB SUMMARY
Reporting to the Assistant Director, Digital Innovation Office (DIO), the role supports digital enablement and adoption across multiple institutions in NHG Health. The role operates with a business-consulting and enablement mindset, supporting teams to frame problems, assess suitable enablement pathways, and implement adoption approaches that translate into measurable outcomes.
The role works closely with the Manager, Digital Community & Enablement Networks, and the Group Digital Health (GDH), and stakeholders across DIO’s three digital transformation platforms – Digital Hospital, Digital Community, and Health Empowered by AI Launchpad (HEAL) to ensure initiatives are feasible, aligned, governed and contribute to achievement of the DIO’s priorities. The role may be deployed primarily to either (A) Automation & Productivity Enablement or (B) Enablement Programmes support, depending on organisational needs.
MAIN DUTIES AND RESPONSIBILITIES
Digital Enablement & Automation Operations
- Support intake, logging, triage and tracking of automation and digital enablement requests across institutions.
- Maintain visibility of demand, pipeline status and progress using standard CoE tools and trackers.
- Support coordination between requesting departments, GDH, and other enabling teams.
- Ensure consistent application of Automation CoE standards, templates, playbooks and operating practices.
Business Consulting & Advisory Support
- Act as a business consultant and trusted advisor to project teams, supporting problem framing, readiness assessment and identification of appropriate digital enablement pathways or automation pathways.
- Advise teams on feasibility, readiness, trade-offs, dependencies and sequencing from an adoption, sustainability and operational perspective.
- Translate business needs and operational context into clear, actionable inputs for technical delivery teams, while ensuring delivery considerations are understood by business stakeholders.
- Work closely with GDH to align enablement and adoption activities with enterprise architecture, security, data and technology standards, and to support navigation of governance and approval processes.
- Support enablement and adoption efforts that cut across Digital Hospital, Digital Community, and HEAL, ensuring coherence, hand-offs and alignment between platform initiatives.
- Surface recurring issues, risks or systemic barriers to inform continuous improvement of Automation CoE operating models and enablement approaches.
- Support delivery of enablement activities across multiple hospitals and institutions, applying consistent standards while adapting to local context and maturity.
General Responsibilities
- Work with the Manager, Digital Community & Enablement Networks to operationalise priorities arising from the DIO annual workplan.
- Track progress, surface adoption insights, and escalate risks, dependencies or constraints that may impact delivery of DIO priorities.
- Contribute to documentation, playbooks, templates and continuous improvement of enablement approaches to support scaling and sustainability.
JOB REQUIREMENTS
- Diploma or Bachelor's degree in Healthcare Administration, Business Administration, Information Technology, or a related field
- Formal or informal training in one or more of the following areas would be an advantage:
- Digital enablement, digital adoption or process improvement
- Automation, low-code / no-code platforms, or AI-enabled tools
- Change management or organisational transformation
- Programme or portfolio management
Experience:
- 3-6 years of experience in digital enablement, automation support, operations, service delivery or PMO-type roles
- Experience providing advisory or consulting‑style support to business, clinical or operational teams
- Experience working across large, matrixed or multi‑institution organisations
- Experience supporting the adoption of digital tools, automation or workflow changes in real operational settings
- Experience working with enterprise IT, Digital Services or governance bodies (e.g. architecture, security, approvals) preferred
Skills:
- Strong problem‑framing and analytical skills, with the ability to assess suitability of automation or digital approaches
- Ability to translate business needs into structured, actionable inputs for technical delivery teams
- Strong stakeholder engagement skills across frontline staff, managers, Digital Services and GCIO
- Strong organisational and coordination skills to manage multiple concurrent initiatives across institutions
- Ability to apply standards, guardrails and playbooks consistently while adapting to local contexts
- Clear written and verbal communication skills, including explaining complex digital concepts in plain language
- Ability to work independently while remaining aligned to shared operating models, priorities and KPIs