Senior/Executive Assistant, Patient Billing Services

Broad Function

To provide prompt and quality services to patients. Your role will involve financial counselling, deposit/payment collection from patients and/or companies as well as providing various financial advices to patients and/or companies.

Major duties & responsibilities

Specific

• Point of contact for inpatients for financial matters

• Ensure financial counselling for assigned inpatients are performed in accordance with the Healthcare Services Act (HCSA)
• Counsel and provide appropriate advices to inflight patients on how to manage their bills, including the use of Integrated Shield Plans/MediShield Life, MediSave and other financial schemes that patients may qualify for
• Perform collection of out-of-pocket cash payments from private inpatients
• Liaise with various parties (non-exhaustive) such as employers/Integrated Shield Plan providers for payment and/or Letter of Guarantees and Medical Social Services for Singapore Citizens who require financial assistance after exhausting their/immediate family member’s MediSave.
• Ensure all actions taken are recorded in the Financial Counselling system
• Making outbound calls to patients and/or companies for payment.
• Propose cases to Management for legal proceedings
• Liaise with 1 Finance Shared Services under MOHH for all debts management matters
• Propose and review bad debts for write off

General

• May be assigned to PBS counter at Patient Services Centre on a rotational basis
• Any other duties as assigned by Reporting Officer

Job Requirements

• GCE “N”/ “O” Level of higher qualification
• At least 1-2 years’ relevant healthcare working experience; fresh graduates are welcome
• Experience in financial counselling, billing and collection in healthcare will be an added advantage
• Ability to prioritise tasks to meet timeline
• Self-motivated with strong interest in learning and sharing
• Proficient with Microsoft office applications and working knowledge in SAP preferred
• Half day rotation on Saturdays, based on roster

Please be informed that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/JoinUs), JobStreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), Singapore Nurses Association (sna.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.