Senior/Executive, Value & Safety Office

Broad Function

We are seeking a highly motivated and competent Sr. Executive/Executive who shares our mission of ‘Committed to co-creating a reliable, safe, high quality and sustainable healthcare system that everyone can enjoy’.
The Sr. Executive/Executive will support the organisation wide Quality Management System including planning and managing the implementation of Ensure Safer System (ESS) programme. He or she will perform in accordance to departmental work plan, goals and budgets in order to enhance organisation excellence and improve patient care.

Key Roles & Responsibilities

Specific – Quality Assurance (60%)

• Provide support in setting up organisation wide Quality Management System and work closely with Quality team lead in planning and rolling out of Ensure Safer System (ESS) programme to the entire organisation.
• Work with various departments or professional groups to adopt and implement healthcare standards such as Joint Commission International (JCI) Standards.
• Work with Ensure Safer System (ESS) secretariat to manage the ESS steering committee meeting including following up with action owners on the closure of matters arising. Manage Ensure Safer System (ESS) audit program from audit planning to implementation and reporting to ensure compliance with relevant standards.
• Participate in Ensure Safer System (ESS) audits to ensure compliance with defined policies, procedures and standards requirements.
• Perform documentations and standard operating procedures review to ensure it is up-to-date and fulfill the relevant requirements.
• Work closely with NHG Institute of Healthcare Quality (IHQ) or external providers (JCI / ISO) to train and build a pool of qualified auditors within the organisation.

Specific – Quality Improvement (35%)

• Support organisational wide multi-pronged quality improvement initiatives. Work closely with various departments or professional groups to operationalise the plan.
• Participate in multidisciplinary improvement projects team in project scoping, data analysis, process mapping, goal setting and formulate innovative solutions.
• Support faculty members or external partner to co-create training materials as well as organise improvement methodology, tools and techniques workshop.
• Organise quality related activities such as quality festival, quality talk and etc. to celebrate and inculcate the improvement effort within the organisation.

General (5%)

• Work closely with various functions within department to deliver Quality annual work plan.
• Execute special tasks and events as assigned by reporting officer.

Job Requirements

• · Bachelor’s Degree in Science, Engineering, Nursing, Business Administration & etc.
• · Fresh graduates will be considered for junior position.
• · Nurses with experience are welcome to apply.
• · Good command of the English language (spoken and written) and presentation skills.
• · Proficient in Microsoft Office applications is a must (MS Word, Excel, PowerPoint).
• · Candidates with at least 3 years of experience in Quality Management Systems and internal audits will be considered for senior position.
• · Experience in leading or participating in improvement project is also an added advantage.