Senior/Associate Executive, Patient Billing Services

Job Responsibilities

• Follow up with short-stay patients to obtain Letters of Guarantee (LOG) and Medical Claims Authorisation Forms (MCAF).
• Raise payor amendments for LOG and MCAF received after patient discharge.
• Validate address and UEN using BizFile before creating payor codes.
• Provide LOG and diagnosis codes to insurance companies to facilitate payment.
• Negotiate instalment plans and prepare instalment letters for in-flight requests.
• Contact companies/employers who refuse to issue LOG for in-flight cases and escalate to Ministry of Manpower if necessary.
• Run ageing reports and collaborate with Finance Shared Services under MOHH for debt management.
• Provide backup support to the financial advisory team for financial counselling and deposit collection in wards when required.
• Participate actively in process improvement, IT projects, and organizational initiatives.
• Perform any other duties as assigned by the Reporting Officer.

Job Requirements

• Diploma with 3–5 years of relevant experience.
• Proficient in Microsoft Office applications, especially Excel (vlookup, pivot tables).
• Knowledge of SAP FICO is an advantage.
• Experience in healthcare debt collection is a plus.
• Strong organizational skills with ability to prioritize tasks and meet deadlines.
• Self-motivated, analytical, and eager to learn.
• Ability to work independently and proactively.
• Excellent communication skills with a service-oriented mindset.
• Effective stakeholder management.
• Willingness to work Saturdays (half-day) on a roster basis.