Senior / Triage Specialist

Main Duties & Responsibilities

• Handle general enquiries and appointment related matters for all clinical disciplines and services
• Perform administrative tasks to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre Services.
• Determine appropriate avenue of care and provide health advice according to established guidelines and protocols by obtaining history, gathering triage information, assessing and evaluating patient health concerns made via phone, fax, email or other modes of communication
• Communicates complex triage case with the relevant clinician.
• Streamline the triage process and shorten the waiting time for patients requiring Emergent care or Specialist consult
• Attend regular meetings with relevant stakeholders to discuss and provide feedback on triage services
• Provide point of contact (Subject Matter Specialist role) for Contact Centre Staff on clinical enquiries
• Collates data for outcome tracking, trending and reporting
• Analyzes data to establish health priorities and interventions.
• Maintains and safeguards confidentiality of patient health information.

Other duties include:

• Identify areas of improvement or participate in improvement projects
• Ensure teamwork and participate in activities related to the smooth running of the department
• Ensure that all tasks requiring follow-up are being carried out
• Perform other duties as requested by Executive and/or Manager

Requirements

• Professional certificate/Higher NITEC, Diploma, Advanced/Higher/Graduate Diploma holder, Bachelor's Degree, Post-Graduate Diploma, Professional Degree holder
• At least 1 to 3 years of experience in healthcare and/or community setting
• Customer-oriented with strong interpersonal and communication skills
• Experience in Emergency department, Ambulatory care, Care Co-ordination or previous telephone consultation is an advantage
• Converse in English and Mother Tongue language fluently
• Proficient in computer navigation and administrative skills
• Able to work rotating shifts

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.