Senior Staff Nurse (Nurse First) *Only Singaporeans*
You will be part of the Nurse First team to provide advice over the phone to our patients. Your duties will include the following:
- Identify key reason for call encounter and direct callers to appropriate care settings for clinical enquiries
- Obtain history and information, assess and evaluate patient’s acute medical concern over phone to determine appropriate site of care according to established guidelines and protocols
- Provide clinical advice to callers based on their needs
- Maintain accurate records of all call encounters and document all enquiries
- Ensure calls are attended to and followed up in a timely manner
- Participate in ongoing audit and improvement of Nurse First
- Report the department’s clinical and service performance and patient outcome/performance indicators as set
- Involve in other duties as assigned
Requirement
- Registered with Singapore Nursing Board
- Preferably with 1-2 years of working experience in handling multi-channels (eg voice, email, video, chat)
- Proven ability to work in a fast paced environment and handle stressful situations.
- Ability to use good judgment in assessing difficult customer situations.