Staff Nurse / Senior Staff Nurse (Nurse First) *Only Singaporeans*

You will be part of the Nurse First team to provide advice over the phone to our patients. Your duties will include the following:

• Identify key reason for call encounter and direct callers to appropriate care settings for clinical enquiries
• Obtain history and information, assess and evaluate patient’s acute medical concern over phone to determine appropriate site of care according to established guidelines and protocols
• Provide clinical advice to callers based on their needs
• Maintain accurate records of all call encounters and document all enquiries
• Ensure calls are attended to and followed up in a timely manner
• Participate in ongoing audit and improvement of Nurse First
• Report the department’s clinical and service performance and patient outcome/performance indicators as set
• Involve in other duties as assigned

Requirement

• Registered with Singapore Nursing Board
• Preferably with 1-2 years of working experience in handling multi-channels (eg voice, email, video, chat)
• Proven ability to work in a fast paced environment and handle stressful situations.
• Ability to use good judgment in assessing difficult customer situations.