Senior/ Patient Service Associate

To provide and implement patient services in doctors’ consultation, financial counselling and patient appointments.

MAJOR DUTIES AND RESPONSIBILITIES

(A)         SPECIFIC

1. Adhere to room assignments given by Nurse Manager (NM)/Assistant Nurse Clinic (ANC)/Senior Staff Nurse (SSN).
2. Perform the following basic nursing procedures/activities:

• Ensure service readiness of consultation rooms including adequate inventory of forms, stationery and equipment are in good condition.
• Retrieve and return patient’s record before and after appointment.
• Chaperone doctors and provide language translation during consultation.
• Prepare and assist patient for physical examination or minor procedures to be done by the doctor.
• Perform simple patient care services such as taking vital signs and record in the patient’s notes.
• Collection of specimens.

3. Provide co-ordination of appointments with other clinics/hospitals where possible.
4. Give clear and accurate post-consultation instructions to patients pertaining to investigations, follow-up, and others relevant information.
5. Accompany patients to other departments when necessary.
6. Co-ordinate patients’ appointment when doctor is on leave or contact patients when the doctor is away on urgent / medical leave

(B)         GENERAL

1. Assist NM/SSN in supervision, guidance and teaching of new staff. 
2. Participate in initiating and implementing change to improve the quality of care and work processes in the unit.
3. Assist in evaluating effectiveness new methods and to communicate outcome to supervisor.
4. Attend continuing education and training on regular basis to maintain one’s competency.
5. Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.
6. Perform other duties as assigned by NM/SSN.

JOB REQUIREMENTS

(A)         EDUCATION, TRAINING AND EXPERIENCE

• Minimum qualification – GCE “N” Level 
• Minimum 4 year of related experience preferred.
• Possess positive attitude, initiative and keenness to learn.
• Possess good interpersonal and communication skills.

ABNORMAL WORKING CONDITIONS

• Lifting of patients and some health risk being exposed to infectious diseases.
• Risk of cuts and needle pricks for sharps