Senior / Patient Service Associate (Patient Service Centre)

Main Duties & Responsibilities

• Assist Executive in Go-Live Preparation activities such as update work instructions and participate in site setup and full dress rehearsals.
• Perform counter duties such as application of medical records,registration of elective admissions, general admission queries, referrals to Medical Social Services and etc
• Manage patient / Next of Kin’s feedback and enquiries
• Provide information and concierge services
• Ensure all information is kept confidential, compliance of work policies, procedures and internal controls
• Reconcile daily monetary transactions
• Lead quality improvement projects and initiatives
• Promote use of automated or self-help services
• Perform any ad-hoc duties as assigned

Requirements

• Possess at least O levels with minimum 1 to 2 years of customer service experience
• Able to work in a fast-paced environment
• Possess the ability to speak two or more languages / dialects will be an advantage
• Organised with good communication and interpersonal skills
• Able to work Shift Work and alternate Saturdays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.