Senior / Patient Service Associate (Inpatient Ward)

While the campus is under construction, you may be deployed to Tan Tock Seng Hospital (TTSH) and Yishun Community Hospital (YCH). However, you will be working in the new Woodlands Health Campus once it is operational (estimated 2023).

Main Duties & Responsibilities

• Register patients for consultation
• Attend to queries from both internal and external customers
• Render assistance to patients when necessary
• Collect payment for services rendered and accountable for payment collected
• Provide financial counselling to patients
• Assist with appointment scheduling for patients' follow up
• To maintain the cleanliness and tidiness of the wards' counters

Requirements

• Possess at  least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma 
• Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)
• Computer literate
• Possess experience in frontline customer service preferred
• Possess the ability to work 2 rotating shifts, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.