Senior / Patient Service Associate (Inpatient Ward) (2-Year Contract)

Main Duties & Responsibilities

• Perform admission procedure and coordinate with Bed Management Unit for bed booking and reservation
• Attend to queries from both internal and external customers
• Render assistance to patients when necessary
• Collect payment for services rendered and accountable for payment collected
• Provide financial counselling to patients
• Assist with appointment scheduling for patients' follow up
• Order ward supply items such as stationaries and inventory management
• To maintain the cleanliness and tidiness of the wards' counters

Requirements

• Possess at  least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma 
• Possess the ability to speak two or more languages / dialects to liaise with dialects speaking patients
• Computer literate
• Possess experience in frontline customer service preferred
• Possess the ability to work 2 rotating shifts, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.