Senior / Patient Service Associate (Cardiac Centre) (Temporary 5 months Contract)
Institution:
Woodlands Health
Family Group:
Ancillary
Main Duties & Responsibilities
- Perform patient registration, appointment scheduling and billing
- Explain payment schemes and charges to patients
- Attend to queries from both internal and external customers
- Perform counter-closing tasks at the end of the business day
- Render assistance to patients when necessary
- Provide financial counselling to patients
- To maintain the cleanliness and tidiness of the wards' counters
Requirements
- Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
- Possess the ability to speak two or more languages / dialects to liaise with dialects speaking patients
- Computer literate
- Possess experience in frontline customer service preferred