Senior Executive/Assistant Manager, Patient Billing Services (Financial Counselling)

Job Purpose

Join our team to strengthen the hospital’s financial health and ensure long-term sustainability, while empowering patients to confidently navigate their healthcare financing options.

Key Responsibilities:

• Provide financial counselling to patients to help them make informed decisions about their healthcare financing
• Facilitate referrals to Medical Social Workers for patients experiencing financial difficulties
• Monitor deposits and collect out-of-pocket payments from private patients
• Obtain additional Medical Claims Authorisation Forms from next-of-kin to cover medical bills
• Liaise with employers, Integrated Shield Plan providers, and medical insurers for Letters of Guarantee
• Maintain accurate records in the Financial Counselling system
• Participate in process improvement initiatives including RPA and AI projects
• Assist in system UAT and various hospital projects
• Support training material updates and conduct refresher courses

Requirements:

• Bachelor's Degree in any discipline, with preference for healthcare-related fields or business administration
• At least 2 years of working experience, with customer service or healthcare experience being advantageous
• Proficient in Microsoft Office applications, particularly Excel (VLOOKUP, pivot tables, analysis tools)
• Experience in financial counselling and deposit monitoring in public healthcare preferred
• Strong organisational and prioritisation skills
• Self-motivated with analytical mindset
• Excellent communication and customer service skills
• Ability to work independently and collaboratively with stakeholders
• Willingness to work Saturday half-days on roster basis