Senior Executive / Executive, Clinical Operations

Job Designation: Senior/Executive, Clinical Operations

Job Description & Responsibilities

The Senior Executive/Executive will assist the Supervisor/Manager of Clinical Operations team in collaborating with multidisciplinary stakeholders (e.g. medical, nursing) across all levels to operationalise peacetime and outbreak services in the infectious disease (ID) outpatient/ambulatory units of NCID and TTSH.

The successful candidate will:

• Support the evidence-based planning, development, implementation, and/or improvement of clinical ID services and associated projects in line with national public health policies and organisational goals to meet the healthcare needs of the population
• Support the conceptualisation of new or review of existing workflows/processes to optimise the efficiency and quality of care delivery
• Support the engagement of multidisciplinary stakeholders and integration/harmonisation of diverse requirements and perspectives to achieve patient centred care and organisational effectiveness
• Support projects/activities relating to resource management (e.g. equipment procurement and maintenance, manpower planning), infrastructure enhancement, IT system readiness and change management, as well as capability building (e.g. training, drills)
• Perform basic operational data collection, analysis and trending to inform decision-making
• Provide secretariat and administrative support for discussions, workgroup meetings and routine reports (e.g. minutes-taking, venue sourcing)
• Provide operational and surge support during outbreak/incident management, including going beyond routine work responsibilities and office hours if necessary
• Any other relevant projects/activities/duties at unit, department, or division/organisational levels as assigned

Requirements

• Bachelor’s degree in Biological Sciences, Public Health or related, with interest and appreciation for healthcare services
• Preferably 2 – 4 years of relevant experience in healthcare environment; fresh graduates will be considered
• Self-driven, with willingness to learn and innovate status quo
• Openness to changes, improvements and challenges, with “can-do” spirit
• Maturity and adaptability to work both independently and with guidance in dynamic and matrix environment
• Team player with strong communication and interpersonal skills
• Organised, systematic, proactive and astute
• Good analytical and problem-solving skills
• Good command of written and spoken English
• Keen eye for details and patient-centeredness
• Comfortable being in patient environment, and in PPE when necessary (training will be provided)