Senior Executive / Assistant Manager, Quality, Risk and Safety Office
Broad Function
In this role, the incumbent is to execute risk management plans for medico-legal cases and clinical complaints so as to ensure effective resolution for the organisation. In addition, he/she is to support the implementation or clinical risk management plans in the hospital.
Key Roles & Responsibilities
Specific
i. To manage medico-legal cases and clinical complaints in an effective manner and ensure amicable resolution for the organisation.
ii. To manage the claims process and coordinate the renewal and administration of medical malpractice coverage for the organisation.
iii. To work with risks and process owners across departments and ensure medico-legal and clinical risks are prioritised, mitigated, monitored, managed and escalated in a timely manner.
iv. To execute and support the implementation of clinical risk management plans and framework for the organisation.
General
i. To execute and support the capability building effort (e.g. training, etc.) in the areas of conflict resolution, clinical risk management and patient safety.
ii. To provide secretariat support for steering committees or Quality Assurance Committees.
iii. To participate in assigned projects or events
Job Requirements
- Good degree from a recognised university.
- Preferably possess 2 years of relevant experience in the management of medico-legal and clinical complaints, or risk management.
- Candidates with working experience in healthcare or similar industry preferred.
- Fresh graduates with positive mind-set are welcome to apply.
- Good planning and organisational skills
- Strong ability to analyse and process data or information
- Strong interpersonal and communication skills
- Meticulous, proactive and independent
- Good team player
- Proficient in MS Office applications