Senior Executive / Assistant Manager, Operation Admin (I&I)

The Innovation & Improvement (I&I) Office plays a strategic role in positioning Khoo Teck Puat Hospital and Yishun Community Hospital (KTPH & YCH) for future success. I&I is dedicated to driving organisational changes that enhance the hospital’s ability to achieve its strategic objectives efficiently and effectively. I&I focuses on achieving superior outcomes in process, service and quality improvement through:

• Leveraging Data and Insights: Using data-driven approaches to support decision-making, assess performance gaps and guide improvement efforts.  
• Facilitating Innovation: Encouraging and implementing new ideas that enhance operational efficiency, patient care and organisational effectiveness.
• Building Capabilities: Strengthening the hospital’s ability to continuously improve through training, coaching and structured methodologies. 

The Senior Executive/Assistant Manager role focuses on the detailed planning and facilitating the implementation of improvement initiatives aimed at enhancing organisational performance and efficiency. The individual collaborates across departments to identify areas for improvement, develop engagement plan to inculcate an innovative and continuous improvement mindset, and execute solutions that drive operational excellence.

MAJOR DUTIES AND RESPONSIBILITIES

1. SPECIFIC

1. Analyse Processes: Conduct in-depth analysis of existing processes to identify inefficiencies and areas for enhancement.
2. Project Management:

1. Co-lead improvement projects from conception to completion, ensuring timely delivery and achievement of desired outcomes.
2. Provide admin support to clinical trials and grants teams, through coordinating meetings and assisting with claims and reports.

3. KPI Monitoring: Work closely with cross-functional teams to establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data-driven decisions.
4. Reporting: Prepare and present regular reports on the progress and impact of improvement projects to key stakeholders.
5. Supporting continuous improvement: Work closely with doctors, nurses, allied health, operations staff and other support departments to foster a culture of innovation and continuous improvement, including the operations of CHI@KTPH & YCH.

2. GENERAL

1. Align the department's goals with the business goals of the hospital.
2. Provide secretariat and administrative support to the department and hospital.
3. Support all corporate activities and events management.

JOB REQUIREMENTS

1. EDUCATION, TRAINING AND EXPERIENCE

1. • Minimally hold a recognised Bachelor’s degree in any discipline
   • Minimum of 2 years in service industry/health-care related areas preferred.
   • Intermediate to advanced level of skill in Microsoft Excel and PowerPoint preferred.
   • Facilitation skills preferred.
   • Comfortable with uncertainty in work assignments.
   • Excellent written and analytical skills.

2. PERSONAL ATTRIBUTES

• Independent, dynamic, self-motivated and result oriented.

• Possess positive attitude, is proactive and keen to learn.
• Possess good interpersonal and communication skills.