Senior / Executive Assistant, Patient Billing Services

Broad Function
To assist in the management of the daily operations of Patient Billing Services (PBS).

Key Responsibilities and Duties
Specific

• Check bill accuracies
• Liaise with departments for amendment to the bills and perform adjustment via Hospital Billing System
• Review and Follow-up on billing/claims reports as assigned
• Follow up with patients on the relevant documents such as Medisave Claims authorization form, Means Testing Consent Forms, etc. and ensure completeness of documents
• Prepare and send out Consolidated Invoices for Corporate Clients
• Submission of E-Invoices for all Government Entities, e.g. Vendors@GOV (AGD)
• Follow up with relevant parties on Outstanding AR
• Daily check on claims submission e.g., PMI, CPF, Govt Agencies etc.
• Follow up on any claims issues encountered
• Rectify any erroneous claims rejected by the relevant parties, etc.
• Responsible for daily receipting duties, ensuring all receipts are properly accounted for, reconciled and banked-in on a timely basis
• Liaise with external vendors on any discrepancies on patient collections, cash float, etc.
• To perform regular audit checks on patient collections
• Liaise with external vendors such as Banks and Insurance Company in relation to receipting matters
• Support Clinics’ needs for various modes of payments, e.g., NETS/Credit Card terminals, etc.

• Provide administrative support
• Handle email and telephone enquiries relating to billing/payments, etc.

General

• Perform any other duties as assigned by his/her Reporting Officer.

Job Requirements

• GCE “O” Level and candidate with relevant working experience (related to healthcare) will be added advantage.
• Minimum 1 to 2 years’ experience in similar capacity
• Ability to prioritise tasks to meet timeline
• Self-motivated with strong interest in learning and sharing
• Ability to work independently and proactively
• Good communication skills and interpersonal skills
• Service-oriented and customer-focused

Please be informed that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/JoinUs), JobStreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), Singapore Nurses Association (sna.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.