Senior / Executive, Clinical Operations (Pre-Hospital)
1. JOB PURPOSE
To support Pre-Hospital Division in managing Emergency Department (ED), Minor Injury and
Illness Unit (MIIU) & Urgent Care Centre (UCC) Operations
2. MAJOR DUTIES & RESPONSIBILITIES
1. Work with Senior executives, managers, and key stakeholders to support the activities in the
following key areas:
a. Ground Operations for ED, MIIU & UCC
i. Develop and Review of Workflows, Standard Operating Procedures, Work Instructions and
Business Continuity Plans (BCP) for the efficient running of services and excellent patient
experience
ii. Plan and manage Patient Service Associates (PSAs) roster and performance to support daily ED,
MIIU & UCC Operations
iii. Conduct orientation program for new PSAs and provide support to them as and when required
iv. Review and formulate training program to improve PSAs competency
v. Drive and facilitate innovation project to improve department’s Key Performance Indicator
vi. Data extraction from various systems such as EPIC, eQMS, eFC, RTLS etc for performance
monitoring and improvement
vii. Review staff performance and appraise them accordingly
vii. Manage and provide guidance to junior admin staff
viii. Where directed by Director, Clinical Operations, to support in other WHC-related projects and
tasks
2. Work with Department Secretaries to support the following activities:
i. Manage Head Of Department (HOD) calendars
ii. Assist HOD for claim submission, de-conflicting & scheduling of meetings and WH related tasks
etc
iii. Putting up application for ADID and system access creation, access cards & name tags, ordering
and distributing of new scrubs for all new Clinicians (Specialists, Locum, MOPEX)
iv. Order and maintain stationaries in the department for Operations
v. Consolidate Drs meals order and submit to kitchen
vi. Verifying and approving Clinicians’ shift and OT claims
vii. Support administrative process for ED, MIIU & UCC
3. JOB REQUIREMENTS
Education / Training / Experience
i. University Degree
ii. at least 0 to 4 years of related experience in a similar capacity, preferably in operations or service background for Executive
iii. at least 4 years of related experience in a similar capacity, preferably in operations or service background for Senior Executive
iii. Healthcare experience is a bonus
Skills
i. Ability to plan, organize, and execute
ii. Ability to work independently and with teams (internal and external), including with
doctors, nurses and Allied Health personnel
iii. Innovative
iv. Ability to communicate effectively at all levels with good interpersonal skills
v. Possess written skills (English) and moderate oral communication and presentation skills
vi. Proficiency in Microsoft Office (Excel, Powerpoint, Word). Basic data analytic skills would be
a bonus
vii. Self-driven with desire to learn and grow with the team, Department and the Hospital