Senior / Executive, Allied Health Office

Duties & Responsibilities

Operations/Administrative Management

• Work with clinicians and reporting officer to design new services and improve patient-centric work processes
• Work closely with other departments on issues relating to workflow and patient services
• Partner Clinical and Allied Health leads to identify service discrepancy, work on process improvement, and maintain 6S standards within the department
• Support HODs in delivering high quality allied health services, (e.g.: service quality review, complaints, and feedback management)
• Assist clinical HOD and Ops Manager in Quality Improvement (QI) and LEAN projects, development of data analysis and reporting of business processes for various allied health services (e.g.: waiting time, turn-around time, analysis of financial performance etc.), development of business intelligence dashboard for regular reporting of operational / performance indicators
• Assist in timely submission of reports
• Support Emergency Planning and ad-hoc activities e.g.: civil emergency, pandemic outbreak, hospital wide events etc.

Procurement Management

• Work closely with the Executive Assistants on administrative and procurement matters required for the department such as accurate matching of vendor’s invoices to purchases/services for payment to vendors, as per procure guidelines
• Able to lead CAPEX/OPEX non-LVP procurement projects, with support from Reporting Officer
• Support Head of Department in the curation of Annual Financial/Training budget
• Assist in stock-taking of existing/delivered equipment, consumables and/or consignment items

Billing Management

• Lead and provide backup for internal and external billing
• Check billing for cases, and perform daily billing reconciliation, including billing amendments
• Prepare, categorise, and rectify discrepancies, and consolidate daily reports prior to submission to internal or external stakeholders
• Follow up on test reports from referral laboratories, ensuring that they are available in LIS and NGEMR in a timely manner
• Prepare, categorise, and rectify billing discrepancies and consolidate monthly reports of external referral test billing and cost absorption for timely submission to Finance.
• Prepare, consolidate, process, and follow up price revisions by referral laboratories in a timely manner.
• Process bill amendments and/or bill waivers for timely charging to patients.
• Prepare and process monthly courier services billing, monthly CPRR reports for vendors on a leasing model for timely Finance payment, consolidate and follow up inter-departmental billing matters in a timely manner.

Requirements

• Degree with at least 2 years of relevant experience in healthcare or related industry is preferred
• Relevant supervisory experience is advantageous
• Good communication and writing skills
• Ability to work under tight timelines
• Proficient in Microsoft Office
• Knowledge and experience in hospital/support operations/ generation of data/reports and analysis would be preferred
• Ability to read, analyse and interpret general business inquiries, including technical RFQ/RFP

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.