Senior Assistant Manager / Manager, Operation Admin (I&I - Facilitation)

Institution: Khoo Teck Puat Hospital

Family Group: Administration

JOB TITLE	:	Senior Assistant Manager / Manager (Improvement Facilitation)	JOB CLASSIFICATION	:	Exempt
DEPARTMENT/SECTION	:	Innovation & Improvement Office (I&I)	JOB GRADE	:	JIG13/14
APPROVED BY	:	Head	EFFECTIVE DATE	:	1 May 2024
			REVISION DATE	:	1 Mar 2026

STATEMENT OF PURPOSE

The Innovation & Improvement (I&I) Office plays a strategic role in positioning Khoo Teck Puat Hospital and Yishun Community Hospital (KTPH & YCH) for future success by driving organisation‑wide transformation and innovation. In addition to strengthening operational excellence and quality improvement, I&I leads place‑based and community‑centred initiatives, which reimagines hospital environments as active wellness destinations that promote health creation, social connectivity, and community engagement. Through these efforts, I&I supports the hospital’s ability to achieve its strategic objectives efficiently and sustainably.

Leveraging Data and Insights: Using data-driven approaches to support decision-making, assess performance gaps and guide improvement efforts.
Facilitating Innovation: Encouraging and implementing new ideas that enhance operational efficiency, patient care and organisational effectiveness.
Building Capabilities: Strengthening the hospital’s ability to continuously improve through training, coaching and structured methodologies.

The Senior Assistant Manager/Manager role focuses on detailed planning and facilitating the implementation of improvement initiatives aimed at enhancing organisational performance and efficiency. The individual collaborates across departments to identify areas for improvement, develop strategic plans, and execute solutions that drive operational excellence.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC (80%)

Analyse Processes: Conduct in-depth analysis of existing processes to identify inefficiencies and areas for enhancement.
Project Management: Co-lead projects from conception to completion, ensuring timely delivery and achievement of desired outcomes.
KPI Monitoring: Work closely with cross-functional teams to establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data-driven decisions.
Reporting: Prepare and present regular reports on the progress and impact of improvement projects to key stakeholders.
Supporting continuous improvement: Work closely with doctors, nurses, allied health, operations staff and other support departments to foster a culture of innovation and continuous improvement.

(B) GENERAL (20%)

Align the department's goals with the business goals of the hospital.
Provide secretariat and administrative support to the department and hospital.
Support all corporate activities, including at NHG cluster level.

ORGANISATION RELATIONSHIP


(SUPERVISOR’S SUPERIOR)	Head

(SUPERVISOR)	Assistant / Deputy Director

(JOB HOLDER)	Senior Assistant Manager / Manager

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

- Minimally hold a recognised Bachelor’s degree in any discipline
- Minimum of 2 - 3 years in service industry/health-care related areas preferred.
- Intermediate to advanced level of skill in Microsoft Excel preferred.
- Facilitation skills preferred.
- Comfortable with uncertainty in work assignments.
- Excellent written and analytical skills.

Independent, dynamic, self-motivated and result oriented.

Possess a positive attitude, is proactive and keen to learn.
Possess good interpersonal and communication skills.

(B) PROFESSIONAL LICENCE

Nil