(A)  MAJOR DUTIES AND RESPONSIBILITIES

Primary Care Engagement & Partnership (50%)

• Implement partnership strategies that build the network of primary care and community partners, to provide accessible, appropriate and affordable care in the community;
• Foster and maintain relationships with General Practitioners (GPs) to understand their strengths and needs, and collaborate to meet the health and care needs of residents in Central-North Singapore;
• Connect resources with primary care doctors and work with stakeholders within and beyond National Healthcare Group to build their capacities and capabilities to care for their patients and solve system and process problems;
• Manage contact database and strategic alliance with Primary care partners to ensure continuity of partnerships and collaboration including:
  • Crafting and developing partnership engagement plan and ensure proper execution (include of production of publications, event management & etc.).
  • Updating and maintaining assigned components of the department’s tracking and monitoring systems.
  • Ensuring smooth daily operations of the assigned operating units/areas, services or programmes (e.g., Healthier SG Enrolment).
  • Preparing and assisting in analysis of reports.
  • Assisting in drafting reports, papers and other documents as required.

• Planning and organisation of pre, during and post events management for stakeholder engagement.

Care Models, Service Planning and Programme Management (30%)

• Support planning and implementation of collaboration programmes, including shared care programmes, to integrate care seamlessly between primary care and tertiary care to improve patient outcomes;
• Support planning and improvement of access of services for primary care partners including direct access, shared and community care services;
• Support planning and implementation quality improvement framework to support Healthier SG preventive care objectives with primary care partners;

• Identify opportunities for capability development, facilitate the implementation and use of collaboration platforms for the sharing of learnings, best-practices and training;
• Develop and implement comprehensive monitoring frameworks to drive data-driven decisions and evaluate programme effectiveness
• Lead end-to-end project management including timeline planning, resource allocation, and budget oversight to ensure successful programme delivery

Financial Management Support (20%)

• Ensure prompt submissions of payments to vendor and reimbursements to ensure corporate governance and teams are supported;
• Assist to ensure that volume and financial targets for the programme are achieved;
• Assist to ensure that the department operates within budget allocated.

(B) GENERAL

• Promote continuous process improvement/ review of the assigned programmes and projects, to meet the organisation’s objectives and patients' / community’s expectations.
• Complete tasks as directed by the Supervisor/ Director.