Patient Service Associate

Institution: Khoo Teck Puat Hospital

Family Group: Ancillary

MAJOR DUTIES AND RESPONSIBILITIES
(A) SPECIFIC

To receive patients and visitors who present themselves at the counter.
To attend to enquiries from both internal and external customers.
To perform registration, admissions, discharge and provide financial counseling to all patients and Next-Of-Kin.
To discharge all SSSU patients from previous day from SAP. (MOT)
To check and confirm all endoscopy procedures listed are updated with the use of ENDOSys (Endo Centre)
To take bookings for UBT, Colonoscopy and OGD appointment in OTS and coordinate listings for the various procedures. (Endo Centre)
To check financial documents and ensure Medisave, Private Medical Insurance and Letter of Guarantee are updated in the system and business folders,
To ensure all business folders and patients' case notes are available for next day procedure
To segregate case notes according to the date of procedure,
To ensure that services rendered and charges are billed and entered promptly
To collect payment for services rendered and accountable for payment collected.
To schedule appointments for discharged patients who require follow-up at the clinics.
To assist in the receiving, filing and dispatching of case notes
To maintain the cleanliness and tidiness of the Perl-operative counters.
To assist in collecting data for statistics purposes.

(B) GENERAL

To participate in Process Improvement Projects and streamline processes.
To work in co-operation with other service providers and departments in the discharge of their duties
To adhere to the hospital's and department's standards in the discharge of their duties.
To participate in corporate events whenever necessary
To undertake other duties when assigned

JOB REQUIREMENTS
(A) EDUCATION, TRAINING AND EXPERIENCE