Senior Patient Service Associate

As a Senior Patient Service Associate, you will be expected to deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer / patients witht he key aim of providing excellent patient care.

Roles and Responsibilities

• Receive and screen patients arriving at the clinic
• Perform full process of registration, administration and make appointments for patients
• Prepare referral letters and main proper filing system for scanned documents
• Manage consult rooms before and after clinic
• Provide financial counselling to patients
• Provide excellent service standards and assistance to patients
• Perform counter and medical record duties
• Answer and handle telephone and upfront enquiries
• Undertake any other duties as assigned

Requirements

• Preferably GCE ‘N’ Levels or equivalent
• Proficient in Microsoft Office
• Good communication skills
• Possess a non judgmental attitude
• Preferably 3 years working experience in service industry
• Experience in customer service / healthcare industry will be an advantage