Patient Service Associate

Institution:  National Healthcare Group Polyclinics
Family Group:  Ancillary

Job Description

Keen to provide quality customer service to patients and support services at various service touch points in a polyclinic?


As the polyclinic’s service ambassador, you will help patients navigate through our healthcare systems by attending to their queries, resolve their challenges, promote and educate health services/programmes. 


You will also facilitate an all-round pleasant patient experience with our services including patient registration, appointment making, billing collection and etc.


We are on the lookout for passionate individuals who are keen in bringing a smile to our patients! So if you have what we are looking for, we want you!


  • Polytechnic Diploma, GCE 'A' / 'O' / 'N' level or Higher / NITEC qualification
  • Good communication skills in English and a local language/dialect
  • Good Team player with a passion for service excellence
  • Pleasant disposition, personality and good interpersonal skills
  • Ability to multitask and work in a fast-paced and dynamic environment
  • Ability to commit to 5.5 days work week (Monday to Saturday)


[Additional Requirements] Senior Patient Service Associate


  • Posses analytical and problem solving skills
  • Detailed oriented self-starter