Patient Service Associate
Institution:
National Skin Centre
Family Group:
Ancillary
MAJOR DUTIES AND RESPONSIBILITIES
- Handling of mainline calls
- Attend to patients' enquiries and provide any clarifications
- Assist in trasnferring of call to the respective departments
- Provide relevant service information to callers
- Assist with appointment booking from Hospital, SAF and CHAS GP
- Maintain basic telephone standards are adhered to
- Ensure general maintenance of work station.
- Assists in clinic surveys with PR department
- Serves in relevant committee as assigned
- Ensures general housekeeping and cleanliness is maintained
- Be involved in quality improvement efforts, eg 6S
- Assists in mentoring & guiding new staff
- Performs other duties as assigned by the Asst / Clinic Operations Executive