Patient Service Associate

Institution:  National Skin Centre
Family Group:  Ancillary


  • Handling of mainline calls
  • Attend to patients' enquiries and provide any clarifications
  • Assist in trasnferring of call to the respective departments
  • Provide relevant service information to callers
  • Assist with appointment booking from Hospital, SAF and CHAS GP
  • Maintain basic telephone standards are adhered to
  • Ensure general maintenance of work station.


  • Assists in clinic surveys with PR department
  • Serves in relevant committee as assigned
  • Ensures general housekeeping and cleanliness is maintained
  • Be involved in quality improvement efforts, eg 6S
  • Assists in mentoring & guiding new staff
  • Performs other duties as assigned by the Asst / Clinic Operations Executive