Patient Service Associate Executive (Telemed)

Position: Sr/Patient Service Associate/Executive (Telemed)

Department: Ambulatory Services

Job Description:

Patient Service Associate plays a crucial role in facilitating patient care and administrative functions, ensuring that patients receive timely and efficient services while maintaining a high standard of customer service.

Job Responsibilities:

1. Facilitate registration for patients
2. Answering patient enquiries
3. Updating of patient records in the system
4. Booking of appointments
5. Processing cash and other modes of payments
6. Perform financial counselling
7. Ad-hoc duties as assigned

Requirements:

Competency

1. Service-oriented, confident and have a passion for helping others.
2. Good communication and interpersonal skills
3. IT-savvy

Educational and Professional Requirements

1. Minimum NITEC/Diploma holder
2. Proficient in Microsoft Office applications
3. Able to work staggered working hours due to opening(7.50am) and closing(7pm) of clinic
4. Open to travel to cover IMH clinics at following locations (Buangkok Green Medical Park, Outram - Health Promotion Board, Queenstown Polyclinic & Geylang Polyclinic)

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.