Patient Service Associate (Clinic J)

Institution:  Tan Tock Seng Hospital
Family Group:  Ancillary

You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. You will handle the registration of patients' visits, appointment scheduling, collection of payments and provide financial counselling. In addition, you will handle the administration of patients' records and assist doctors with patients' medical reviews in the consultation rooms.

• Diploma in any discipline / GCE 'A' / 'O' Level / Higher NITEC in Business Studies / NITEC in Service Skills
• Able to multi-task in a fast-paced and dynamic environment
• Team player with good organisational and interpersonal skills
• Passion in proving excellent customer service
• Proficiency in computer applications is a must

Clinic J provides specialist outpatient consultation to patients with proven or suspected infections. This clinic needs to respond to potential infectious disease threats and in case of an outbreak, staffs may need to be a 3-rotating shift. During peace time, staff will be on 5.25 work schedule (Alternate Saturdays, Staggered Office hours)