Customer Support Associate
Institution:
National Skin Centre
Family Group:
Ancillary
MAJOR DUTIES AND RESPONSIBILITIES
- Handling of incoming and outgoing calls
- Attend to patients' enquiries and provide any clarifications
- Provide relevant service information to callers
- Assist with appointment booking from Hospital, SAF and CHAS GP
- Maintain basic telephone standards are adhered to
- Ensure general maintenance of work station.
- Assists in clinic surveys with PR department
- Serves in relevant committee as assigned
- Ensures general housekeeping and cleanliness is maintained
- Be involved in quality improvement efforts, eg 6S
- Assists in mentoring & guiding new staff
- Performs other duties as assigned by the Asst / Clinic Operations Executive
Job Requirement
- GCE 'N/O' Levels
- At least 1 year of call centre working enviornment
- Bilingual preferred