Patient Information Associate (Office Hour)

Position: Sr/ Patient Information Associate

Department: Contact Centre

Job Description:

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service. 

Job Responsibilities:

1. Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
2. Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
3. Performs administrative other duties assigned by supervisor

Requirements:

Competency

1. Service-oriented, confident and have a passion for helping others
2. Good communication and interpersonal skills
3. Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency

Educational and Professional Requirements

1. GCE ‘O’ or ‘N’ levels or equivalent with customer service experience.
2. Proficient in Microsoft Office applications
3. Applicants with previous experience in call centre are welcome to apply

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.