Patient Information Associate (3 Rotating Shift)

Position: Patient Information Associate (3 Rotating Shifts)

Department: Contact Centre

Job Description:

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service. 

Job Responsibilities:

1. Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public

2. Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively

3. Performs administrative duties such as filing referral documents, department’s records, updating rosters and department statistics reports

4. Performs other duties assigned by supervisor

Requirements:

Competency

1. Service-oriented, confident and have a passion for helping others.
2. Good communication and interpersonal skills

Educational and Professional Requirements

1. Applicants with previous experience in call centre are welcome to apply
2. Willing to do shift work (Morning shift: 7am-2pm, Mid shift: 2pm-9pm, Night shift: 9pm-7am)

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.