National Mental Health Helpline Counsellor

Position: National Mental Health Helpline Counsellor

Job Description:

To work within a mental health call centre environment, the candidate will attend to calls/ webchats and triage, assess and provide information and advice to callers.

Job Responsibilities:

·       Handle enquiries via phone and webchat

·       Offer mental health information and resources based on callers’ needs

·       Triage and identify callers at risk and/ or refer callers to relevant resources

·       Provide brief intervention as required

·       Handle distress calls

Requirements:

·       Degree in Psychology/ Social Work/ Occupational Therapy/ Counselling or Advanced Diploma in Mental Health Nursing

·       Preferably with 2 to 3 years of relevant working experience

·       Entry Level Candidates with positive learning attitude may also apply

·       Possess excellent interpersonal and communication skills

·       Team player with a passion for patient-care and community support

·       Able to work on 24/7 rotating shifts (including weekends and PH)

·       Work Location: Tampines

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.