National Mental Health Helpline Counsellor

Responsibilities

To work within a mental health call centre environment, the candidate will attend to calls/ webchats and triage, assess and provide information and advice to callers.

Essential Job Functions:

• Handle enquiries via phone and webchat
• Offer mental health information and resources based on callers’ needs
• Triage and identify callers at risk and/ or refer callers to relevant resources
• Provide brief intervention as required
• Handle distress calls

Requirements

• Degree in Psychology/ Social Work/ Occupational Therapy/ Counselling or Advanced Diploma in Mental Health Nursing
• Preferably with 2 to 3 years of relevant working experience
• Entry Level Candidates with positive learning attitude may also apply
• Possess excellent interpersonal and communication skills
• Team player with a passion for patient-care and community support
• Able to work on 24/7 rotating shifts (including weekends and PH)
• Work Location: Tampines

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.