Medical Records Office Asst/Executive Asst

Position: Medical Records Office Executive Assistant

Department: Support Services

Job Description:

The Medical Records Office Executive Assistant is part of the Medical Records Office (MRO) team in providing medical reports processing and medical records management services. 

Job Responsibilities:

1. Process medical reports applications and manage enquiries from service channels which include phone, emails and face-to-face (walk-in)
2. Sort and scan medical records
3. Retrieval of physical records from store
4. Participate in department projects and will be activated to work on Saturdays for project duration of 2 to 3 years
5. Other work assignments by the department

Requirements:

Competency

1. Proficient in verbal and written communication skills
2. Good in the management of emails and drafting replies to external customers
3. Comfortable in communicating with internal and external customers through phone calls and face-to-face interactions

Educational and Professional Requirements

1. Diploma/A-level qualification or relevant work experience
2. Knowledge in Microsoft Office applications, such as Excel or Word
3. Comfortable in learning IT software applications such as NGEMR, SAP, Medical Records Management System (MRMS)
4. Ready to work on a yearly contract basis

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.